Last updated: 31 August 2026
Privacy Policy
This Privacy Policy explains how ACQ Distribution, as the operator of Raja Jewellers New Zealand, collects, uses, stores and discloses personal information obtained through rajajewellers.co.nz (the “Site”). This Privacy Policy applies to the Site and to the products and services offered through Raja Jewellers New Zealand. We are committed to protecting your privacy and handling personal information in accordance with the New Zealand Privacy Act 2020 and the applicable Information Privacy Principles.
Personal identification information
We may collect personal information from Users in a variety of ways, including when Users visit or use the Site, create a customer account, place an order, complete a form, contact us with an enquiry, subscribe to marketing communications, request customer service or support, or participate in promotions or other activities offered through the Site.
Depending on the nature of your interaction with us, the personal information collected may include your name, email address, telephone number, billing address, delivery address, customer account information, order and purchase history, delivery and tracking information, payment and transaction-related information, communications and enquiries, and marketing preferences.
Where practicable, we collect personal information directly from the person concerned. Providing personal information is generally voluntary. However, certain information may be required for us to process an order, arrange delivery, manage a customer account or respond to an enquiry. If the required information is not provided, we may be unable to provide the relevant product or service.
Non-personal identification information
We may collect non-personal or technical information about Users whenever they interact with our Site. This information may include browser type, device type, operating system, Internet service provider, IP address, pages visited and general Site usage information. We may use this information to maintain and improve the Site, understand general usage patterns, support Site functionality and improve the overall customer experience.
Web browser cookies
Our Site may use cookies and similar technologies to support Site functionality and improve the User experience. Cookies may be used to remember User preferences, maintain customer sessions, support shopping cart functions and understand how the Site is being used. Users may configure their web browser to refuse cookies or to alert them when cookies are being sent. If cookies are disabled, some parts of the Site may not function as intended.
How we use collected information
ACQ Distribution may collect and use Users’ personal information for purposes including processing and fulfilling customer orders, arranging delivery and providing order updates, managing customer accounts, processing payments, refunds and transactions, responding to customer service requests and enquiries, managing returns, exchanges and warranty enquiries, communicating with customers regarding their orders, improving our products, services and Site, maintaining appropriate business and transaction records, preventing or investigating suspected fraudulent or unauthorised activity, sending promotional or marketing communications where the User has agreed to receive them, and complying with applicable legal and regulatory requirements. Where Users have subscribed to marketing communications, they may unsubscribe at any time by following the unsubscribe instructions contained in the communication or by contacting us.
How we protect your information
We take reasonable administrative, technical and organisational measures to protect personal information against loss, unauthorised access, unauthorised use, modification, disclosure, misuse or destruction. Access to personal information is restricted to employees, contractors and authorised service providers who require access for legitimate business purposes. We retain personal information only for as long as it is reasonably required for the purpose for which it was collected, or as required by applicable legal, accounting, tax or regulatory requirements.
Sharing your personal information
We do not sell, trade or rent Users’ personal information. We may disclose personal information where reasonably necessary to provide our products and services. This may include disclosure to courier and delivery providers, payment processing providers, website hosting and technical service providers, customer support and communication service providers, professional advisers where reasonably necessary, and government or regulatory authorities where required or permitted by law.
Only information reasonably necessary for the relevant service or purpose will be provided. Raja Jewellers New Zealand operations are managed by ACQ Distribution in New Zealand. Customer personal information is not routinely provided to overseas product suppliers simply because ACQ Distribution may source or purchase products from those suppliers. If our information-handling practices change in the future, this Privacy Policy will be updated where appropriate.
Changes to this privacy policy
ACQ Distribution may update this Privacy Policy from time to time to reflect changes to our business operations, Site, services, technology or legal obligations. When changes are made, the updated Privacy Policy will be published on this Site and the “Last updated” date will be revised. We encourage Users to review this Privacy Policy periodically to remain informed about how personal information is handled.
Your acceptance of these terms
By using this Site, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the manner in which the Site handles personal information, you may choose not to provide personal information or use services that require the collection of that information. Your continued use of the Site following the publication of changes to this Privacy Policy will be subject to the version of the Privacy Policy then in effect.
Contacting us
If you have any questions about this Privacy Policy, wish to request access to or correction of your personal information, or wish to raise a privacy concern, please contact us at:
ACQ Distribution Limited
Operator of Raja Jewellers New Zealand
90 Springs Road, East Tamaki, Auckland 2013, New Zealand
Email: info@rajajewellers.co.nz
Phone: 0800 725 253
